The world is connected as one today.
Synced & ripped by bozxphd Subtitles by VIU
(CASE REPORT)
You can buy goods whenever and at anywhere you want.
They bring them to you whenever and to anywhere you want.
This is delivery service.
- Are you Mr Lee Jung Gook? - Thank you.
It's an age of consumerism.
Endless consumption makes the world go round.
Let's go.
That looks nice. How much is that?
(LEE MIN HO TRACKSUIT)
Hey, look at this.
I love that jacket.
(EPISODE 1)
With Louis Ssaton jacket, we'll market our luxury hall.
Although Louis Ssaton is a high-quality brand,
after Lee Min Ho appeared in a drama wearing the jacket,
so many imitations were sold.
This is the last piece.
It's the best quality that looks exactly like the real one.
Wow, look at you, Bok Nam.
It's the jacket everyone's wearing.
Regardless of age and gender, everyone wears Louis Ssaton jacket.
Wouldn't it be hard to promote the luxury hall with such item?
Does everyone agree with her?
Well, I...
On August 15 at noon in Korea.
At luxury brands shop on our website,
we'll sell only 100 special edition of Louis Ssaton jacket.
As it's a special edition,
Louis Ssaton will number the jacket on the back from 1 to 100.
It's only available at our website, Goldline.
In other words,
it's an exclusive contract with an exclamation mark.
Number 1 will cost 10,000 dollars.
Number 2 will be 9,990 dollars.
It'll be 10 dollars less for each increase in number.
Number 100 will be 9,000 dollars.
It will be the first system to differentiate the cost.
After one minute,
shopping fanatics will be desperate to buy this jacket on our website.
They'll want to buy the lowest number at the highest price.
Why? Once the jacket is numbered,
it'll become the only jacket in the entire world.
That's the power of limited editions.
(2016 FW LOUIS SSATON, 29 SECONDS BEFORE PURCHASE)
(PURCHASE)
In 5, 4, 3, 2, 1.
(PLEASE WAIT A MOMENT.)
(MR LOUIS, THANK YOU FOR PURCHASING NUMBER ONE.)
Yes.
Number one.
Hurrah, yes.
I'm too good to wear number two.
- Don't you agree, Mr Kim? - Congratulations.
Sir, we're in trouble.
Louis Ssaton's special edition...
is sold out within 10 seconds.
The number of visits on luxury brands website...
increased by 100 times.
Number of views is incredibly high.
The promotion went well.
That's amazing.
By the way,
I wonder who bought the number 1 jacket of 10,000 dollars.
- Mr Louis? - Yes, thank you.
Good morning.
- King of shopping. - King of shopping.
- Good morning. - Good morning.
King of shopping, Louis.
It's time for breakfast.
Let me get some sleep.
I'll eat brunch instead.
New products will arrive at the boutique today.
According to my analysis, if you don't get there by noon,
the sunglasses you've picked out will be sold out.
I should go then. Let's go.
Perfect.
- Good morning. - Good morning, Mr Louis.
I'm ready, Mr Kim.
- Good morning, Mr Louis. - Good morning.
I don't have time. Give me a sandwich to go.
You must eat rice for breakfast.
- Aren't we late? Let's go. - Ms Choi said so.
Please have a seat.
If I were you, I'd be eating by now.
Gosh.
- New products will be sold out. - Ms Choi said so.
Ms Choi said to eat slowly.
I said I don't have time.
Why did you put so much rice today?
Give me Panama Geisha.
Master.
Here you go.
- Gross. - That's correct.
It's a herbal tonic to invigorate you this summer.
Ms Choi bans you from drinking coffee for two weeks.
Goodness.
Master, Master.
Gosh, I said I won't take it.
Master, Master.
- What's wrong with you? - Master.
Master, Master.
- Gosh, I don't want it. - Master.
Master, Master.
Master.
- Good morning, Mr Louis. - Good morning.
Hello.
- Master. - Don't come.
You must take it.
I said I won't.
Don't get up.
Gosh.
Don't come near me, please.
Come on, please.
Master.
Don't get up.
Don't get up. I'll come and drink it.
I can't do this.
Master.
I won't take you shopping.
That's so unfair. Come on.
Fine, I'll take it. Give it to me.
I'll drink it.
Master.
Gosh, my nose.
Master.
Are you okay?
Your nose is bleeding!
What?
Gosh. I'm bleeding. You're so annoying.
- Gosh. - Grandma.
Ms Choi.
- Ms Choi! - What?
What...
What is the fuss about at this time?
Mr Louis' nose...
- is bleeding. It's bleeding. - What?
Is it bleeding?
- Goodness. - Oh, my. Ma'am!
- Dear me. - Are you okay?
Call Doctor Ko immediately.
All right. I'll call Doctor Ko.
Gosh.
My precious grandson.
Why did you get hurt?
Grandma's heart is aching.
My precious.
Look. We don't have...
time for this.
It's going to be sold out.
Doctor Ko will be here soon.
I said I'm fine. Why did you call Grandma...
and make a fuss about it?
It's all your fault. You shouldn't have run away.
My fault?
You're the one who crushed me.
That stupid herbal tonic.
It's my job to follow Ms Choi's orders and to protect you.
I was just doing my job.
You're such a stubborn person.
You really are.
That's why you're still single at that age.
Master.
You shouldn't say that.
I devoted my precious youth solely to you.
I was too busy following you around,
and I became an old man who hasn't even dated anyone.
That's misleading.
I couldn't get...
any friends or girlfriends because you always followed me around.
In university, you even followed me to the cafeteria and restroom.
Who would want to be my friends?
I was bullied at school.
- They thought I was a papa's boy. - You can't say that.
I'm so disappointed to hear that.
I'm saying...
we should at least get a pair of sunglasses now.
That will comfort us.
This is only going to hurt our feelings. Don't you think?
Speaking of which...
- I don't like that. - Mr Louis is...
I hate everything.
He's crying.
He won't stop crying.
- I hate it. - What's wrong, Louis?
- Don't cry. - I won't eat anything.
- Don't cry. - No!
My precious.
Don't cry.
Mr Kim.
What do you want me to do?
Gosh. You're going 60km per hour on a bull. That's so dull.
I have to maintain the safe speed.
You have no flexibility.
Pull over. I'll drive.
No.
You're not allowed to drive forever.
I said this to you a million times.
You don't let me drive, go on trips...
or eat things I want.
I'm not allowed to do anything. You're such a big nagger.
You make me nag.
- I make you nag? Me? - That's not important.
You're going shopping now.
That's right. I'm going shopping.
Please drive safely.
(GOOD MORNING, MR LOUIS. HOW HAVE YOU BEEN?)
(I'VE BEEN GOOD.)
Louis.
(EXCUSE ME.)
(THAT'S THE ONLY ONE WE GOT. HOW DID YOU KNOW?)
(I'LL TAKE BOTH.)
Louis.
(THESE TWO AS WELL.)
(NICE TO MEET YOU.)
(YOU HAVE A SUCH EXQUISITE TASTE.)
New, rare and limited items.
You've picked them all.
(DO YOU HAVE ANY SECRETS?)
Have you heard of "inframince"?
It's something Marcel Duchamp said.
Mr Louis has magical eyes that allow him to see...
the slight difference between goods.
(IS THAT TRUE?)
(LET ME TELL YOU A SECRET.)
Actually,
they talk to me.
Oh, I see.
(WE GOT A LITTLE PRESENT FOR YOU.)
Only you have made...
the king of shopping in our boutique this quarter as well.
We wanted to show our gratitude.
Please accept it.
This is the finest pair of underwear...
specially made for you.
It's made with a fantastic mix of supima cotton and rica.
It's made by a famous artisan who displayed his work in museums,
Mr Jean-Sebastien Moore.
He even put your name on it himself.
This is one of a kind custom-made pair of underwear.
Also...
(THIS IS DIAMOND.)
(NOT BAD.)
Ms Choi looks like she grew up in a sheltered environment, right?
- But... - Yes?
I heard her life has been really tough.
Why?
Come to think of it,
Mother has had such a hard life.
She lost her husband at the age of 42,
and lost precious her son and his wife at 52.
The only family she has left is Ji Sung.
She often goes to see Mr Hong...
of Mount Gyeryong.
An excellent fortuneteller.
She heard that...
her fate is so strong that...
it's killing her family.
Her fate has too much energy of a white tiger or something.
Oh, my. Too much energy of a white tiger?
Yes.
So she was recommended to live away from Ji Sung...
if she wanted him to stay alive.
Goodness.
- They're torn apart. - I know, right?
I'm sure she couldn't forget what she heard.
She must've been so worried. I would be worried, too.
How old is her grandson?
Oh, dear. We talked too loudly without knowing you were in there.
We apologise.
- He's 25 years old. - Pardon me?
The chairman's grandson.
Oh, right. You know the customer with the ID, Louis,
the king of shopping every year, right?
That Louis...
is Ms Choi's grandson.
It's Ms Baek.
- I don't want to answer it. - You should.
I'm convinced that you'll marry her around next fall.
What? Mr Kim.
Are you out of your mind? Why would I marry her?
Her determination and perseverance to win your heart...
will certainly make the two of you get married.
Just watch. She'll call you again in a second.
(BAEK MA RI)
My goodness.
Hello?
Ji Sung, how are you doing?
I'm doing well.
How's the weather there?
It's been so hot here in Seoul.
I hope you didn't get sick from leaving the air conditioner on.
I'm very worried about you.
Hey, Baek Ma Ri. Do you love me or what?
What?
You call me all the time to ask me how I'm doing,
how my health is and how the weather is. All you do is ask about me.
Are you that crazy about me? Do you miss me that much?
You can fall for me if you want,
but I do not like you. So please,
don't you dare dream about marrying me. Bye.
He's so full of himself, and all he does is spend money.
Who is he to say that he doesn't like me?
This is so ridiculous.
All right. Let's see if you can say that after we get married.
Do you really think Ma Ri likes me?
According to my analysis, she calls you once a week at the same time...
and asks you about your health and the weather.
In other words,
it's an insincere conversation she feels obliged to carry out.
Bingo. That's it.
Goodness. I don't have any friends, and those who call me are like this.
Synced & ripped by bozxphd Subtitles by VIU
Bok Sil gathers medicinal herbs and sells them at markets.
It's because this 21-year-old lady...
must provide for her family of three.
Sir, please be careful not to fall.
Sir, watch out. There's a snake.
A snake?
Gosh, that totally startled me.
Are you all right, Sir?
A unique item detected. Pupil dilation.
No.
There's a subtle difference.
Master?
Are you injured at all?
You have to be careful at all times.
- Be careful not to fall again. - Master.
- Follow me, Sir. - Are you feeling unwell?
Mr Kim.
Do people still live in places like that in Korea?
Of course. That's why programmes like that still gets made.
You see the title of the show, "Hinterlands of Korea", right?
"Hinterlands of Korea"?
Hinterlands... Hinterlands...
What does that mean?
It refers to areas like that.
- Remote areas. - I see.
Smell this.
Isn't the aroma so potent?
Balloon flower roots make an excellent cough remedy.
My grandma told me that it soothes inflammation in the lung.
It's especially great during in-between seasons.
Mr Kim, get me some of that. You know I suffer from rhinitis.
She's saying it's excellent.
Master.
You're not watching a home shopping show. It's a documentary.
- And this is... - Oh, right. Sorry.
It must be uncomfortable to live without electricity.
Yes. It's very uncomfortable.
Have you considered moving closer to downtown?
I can't live elsewhere because of my grandma.
In this uncomfortable house,
Bok Sil looks after her grandmother and her brother.
What she covets the most is a refrigerator.
Making side dishes becomes challenging in summer.
They go bad quickly, so I have to cook every single day.
What I want the most is a refrigerator.
Mr Kim.
Find out where she lives...
and send her a huge refrigerator made with the latest technology.
Master. She gets no electricity.
That means she won't be able to use the refrigerator.
She'll end up using it as a kitchen cabinet.
Also, that show isn't one of UNICEF's fundraising campaigns.
It's just a documentary programme.
Documentary.
Okay.
- Put it down here. - All right.
My goodness.
Does he eat anything at home?
Why doesn't he eat any of these side dishes?
- Honey. - Yes.
- Replace these with the new ones. - Okay.
I told you that you're just wasting your time.
Joong Won never eats anything at home.
If he wants to stay heathy,
he should eat these dishes I made instead of eating out.
I've told him so many times, but he just doesn't listen to me.
I wonder whom he takes after.
Don't make dishes with those health foods you see on television.
Joong Won is a very picky eater, you know.
He'll never eat these things.
Honey. You know how hard I worked to make all these dishes.
How can you say such a thing?
Which one in specific? Which one did you not like?
Well, don't get me wrong.
I like everything you make.
However, don't you think adding plums...
to ground mudfish is too much?
Think about what it'd taste like.
Perilla seeds go well with mudfish.
Honey.
I went all the way to Gwangyang with Sang Yeob's mum...
to buy organic plums and made plum preserves with them.
- Have you forgotten all about it? - I know that, of course.
How can I not use it?
Plums are so good for you.
Yes. You're right.
I can't believe this.
Synced & ripped by bozxphd Subtitles by VIU
Put everything away quickly and look around.
- Let's see if he's had girls over. - Okay.
He's turning 40 soon.
Why does he never bring girls home?
I want him to get married soon so that I can have grandchildren.
Gosh, I'm so upset.
He's good at everything else.
Why is it so hard for him to find the right person?
Honey. Come with me.
Wait just one month.
- He'll meet someone in a month? - Yes.
At the moment,
both women and men...
are far out of his reach.
- What do you mean by men? - I don't know.
I see both women and men.
Other than coupons, what are the points that induce purchase?
Well, that's...
- Whose is this? - It's me.
Did you copy from another company? There are no distinguishing points.
Whose is this?
Can you even sell 10 items with this strategy?
High-quality Brand Day isn't bad,
but the prices aren't competitive enough.
Negotiate the charge fees with all credit card companies.
Suggest an additional discount when paid through Goldline.
- Okay, Sir. - I envy her.
Peter Drucker said this.
Knowing trends won't guarantee a success by 100 percent,
but not knowing trends...
will guarantee a failure by 100 percent.
A merchandiser who doesn't read the trend...
has no meaning of existing.
- Mr Lee. - Yes, Sir.
What grades are your children in?
They're in 4th and 2nd grade.
The other 2 are 5 and 1-year-old.
At this rate,
do you think you'll be able to work until your youngest goes to nursery?
No.
Yes.
No...
What is it?
I found wild ginseng.
Hey, what is it?
- Did you find something? - Did you?
It looks like it's over 50 years old.
Did you have a dream last night?
You need to be blessed to find such a thing.
This is easily worth 5,000 dollars.
- This is for my grandmother. - What?
You'll give such a precious thing to your grandmother?
Gosh, that's a pity.
Is your grandmother sick?
Yes, ever since my brother ran away from home.
Only if people didn't come to film something,
this wouldn't have happened.
He's too happy-go-lucky.
Don't worry about Bok Nam.
He'd survive even on a deserted island.
Right, I believe that, too.
Gosh, it's coming out.
There it is.
Bok Sil.
Hand this to me.
I'll pay you well.
Not even a chance. I'm giving it to my grandmother.
Give her other roots like balloon flower.
No, I can't do that.
Grandma.
Grandma, I'm back.
Grandma.
Grandma, today I...
Grandma.
Wake up.
Grandma.
Wake up.
Grandma.
Grandma, wake up.
Grandma.
Please wake up.
Grandma.
Gosh, it's cold.
Master.
Don't open the window on a day like today.
The temperature got low due to the rain.
You might catch a cold if you're exposed to the wind.
Plus, you have allergic rhinitis.
You have to be more careful when humidity level rises...
You've told me a million times.
Will it rain in the afternoon?
The chance of rain is 50 percent.
50 percent? 50 percent.
50 percent.
Master, Master.
- What's wrong? - Get the car for David's birthday.
You aren't allowed to go out on a rainy day.
According to research, probability of getting in a car accident...
increases on a rainy day...
You've said it a million times,
but I'll still go.
Ms Choi will be worried.
Why does Grandma keep me locked in?
It's because you're precious.
No, it's because she loves you.
I don't want things like this.
I want my mummy.
I want my daddy.
Mummy.
You're a good boy, Ji Sung.
Mum and Dad can't be here...
because they passed away.
Instead,
I'm right here for you.
Mum...
Buy me a dad.
Ji Sung.
Shall I beg the stars...
to send back your mum and dad?
Dear stars.
I want to have Mum and Dad.
Like my friends,
I want to eat with Mum.
I want to take baths with Dad, too.
I love Grandma,
but I think it'll be more fun to have Mum and Dad.
Dear stars.
I want to have Mum and Dad.
Grandma, are you crying?
No, why would I cry?
Do you miss Mum and Dad, too?
No.
Gosh, I'm here with you.
Ji Sung.
Okay.
I can't make Grandma sad.
Synced & ripped by bozxphd Subtitles by VIU
Bok Nam.
Are you well?
You don't even know Grandma passed away.
You shouldn't do that.
Do you know how much she's done for you?
You rascal.
Once I catch you, you're done for.
Ma'am. Please have some.
Gosh. It wouldn't even be enough for you.
I shouldn't.
You should eat.
I had a big breakfast. Please have some.
Thank you.
Ma'am. Are you okay?
Goodness. Miss.
There is a cafeteria in the front car.
Could you please get me a bottle of water?
All right.
Please wait. I'll be right back.
- I'll take four cans of beer, - Okay.
and four fish cake bars, too.
A bag of chestnuts...
Are we getting four cans of beer?
Shouldn't we get some more drinks?
Excuse me. Did the lady who sat right here go somewhere?
I'm not sure. I don't know.
You came all the way to Busan. You should eat something good.
Are you okay with just ice cream?
This is my favourite food.
A friend of my mother said...
she will set me up with a great man. I even cancelled my trip to Japan.
I'm glad I did.
I like you more than I expected.
You're quite beautiful, too.
I hear that often.
But...
you're not my style.
What's wrong with my style?
Well... Your have round eyes like Sajik baseball stadium.
Your nose is high like Mount Hwangyeong.
Your lips are rosy like Scarlett Johansson's.
Your face has a perfect shape.
You're too doll-like.
Are you saying you don't like me because I'm pretty like a doll?
Yes.
What station did the lady get off?
At Cheonan Station.
Are you sure she took your bag?
That's...
I think so,
but I didn't see her taking it.
Sir. I have to find that bag.
Well, we will call you if someone...
brings it to the lost and found. Write down your cellphone number.
I don't own a cellphone.
You don't own a cellphone?
Listen. I went on the blind date.
I did what you told me to do.
She's a doctor all right, but she's not my style.
I'll say this again.
If you set me up on a blind date again,
I'll move to a different place without telling you.
Who is that girl with dark skin?
Is she coming on to me?
Is she a psycho?
Are you crazy?
- Buy some wild ginseng. - Wild ginseng, my foot.
What are you doing? Get off of me.
What do you think you're doing?
Let me go. Goodness.
Is she insane?
Wait. Please take a look at this.
Here.
This is 50-year-old true wild ginseng.
Look. You can tell by the head...
if it's a cultivated or wild.
This is 100 percent genuine wild ginseng.
I grubbed it up myself. You're going to regret it if you don't buy it.
I know I sound crazy.
I'm sorry I'm trying to sell you ginseng here at this hour,
but there is a reason why I have to sell it.
Actually, I came up to Seoul today,
but someone stole my bag.
I need money. I'll give you a good deal. Please buy it.
No.
Sir. This is the one and only piece of ginseng.
You can never get a piece like this in the entire world.
The trend colour of this year is rust pink.
Buy a ruffled tablecloth...
with fancy frills. The table will look great.
Thank you.
It's a limited edition. Get it now.
So...
How much is it?
Only 1,000 dollars.
1,000 dollars?
I can even sell it at 5,000 dollars.
Why else would I ask for 1,000 dollars?
I'm asking for 1,000 dollars because it's genuine ginseng.
It's 10,000 dollars. It makes you think it'll make you thin, right?
You trust its effect because it's expensive.
It's called high price marketing strategy.
Look. How should I know if it's genuine or not?
Who would be crazy enough to buy some ridiculous grass roots...
for 1,000 dollars around 12am at Seoul Station?
I will swear on my name.
My name is Ko Bok Sil. Ko Bok Sil.
Ferragamo, Chanel and Dior.
Their name is a warranty itself, right?
This is why companies fight so hard for brand strategy.
- Got it? - Yes.
Can you prove that it's your real name?
Someone stole your bag, so you wouldn't...
have your ID card.
Fine.
This is a down payment. I'll pay you the rest if it's genuine.
You think you can get it for 100 dollars.
Who do you think I am? No way.
You don't trust me? Fine, then.
Wait.
Show me your ID, and I'll sell it.
That's cheating.
It's only fair if we have a deal without showing both of our IDs.
Do you understand me?
All right. Give me the down payment.
Instead, tell me your name.
Why should I do that?
It's only fair that way, isn't it?
Cha Joong Won.
Mr Cha Joong Won.
I'll trust you. You'd better not run away with my wild ginseng.
If you do, I'll chase you down and teach you a serious lesson.
People call me Flying Squirrel for a reason.
Whether you're a flying squirrel or a chipmunk, I don't care.
Stop going on about it if you trust me.
What's your mobile number?
I don't have a mobile phone.
Then...
you call me.
I'm going to call you every day.
You must pay me the rest as soon as you confirm that it's real.
What will you do about my 100 dollars if it's not?
That won't happen, so please don't worry.
Synced & ripped by bozxphd Subtitles by VIU
Was I out of my mind? Why did I buy this?
I will swear on my name. My name is Ko Bok Sil.
Ko Bok Sil.
Goodness.
Gosh, my head is spinning so badly.
Where can I go to get some sleep?
(SAUNA, OPEN FOR 24 HOURS)
Is that...
a 24-hour bathhouse?
Who is it?
(WHAT'S GOING ON?)
(LET'S GET OUT OF HERE.)
A thief broke in!
A thief! A thief broke in!
Master, Master!
Master!
Master.
Mr Kim.
Take care.
Master!
Master, please!
No. No!
Don't go, Louis!
Don't leave. Come back!
My goodness.
That was such a weird dream.
You have a high fever. Where's the thermometer?
Where did it go?
I had a dream...
about Louis disappearing.
Louis...
walked into a dark forest in my dream.
Into a dark forest?
Ms Choi.
The influenza type A virus...
also caused severe acute pneumonia.
We'll do everything we can,
but if we can't get her fever under control...
You should be prepared...
for the worst case scenario.
Master!
I'm taking the next flight. Will you be okay alone?
If Ms Choi finds out that I let you fly alone,
she will be so mad at me.
Unfortunately, there was only one seat left.
I should get there as soon as possible.
You're all grown up now.
Mr Baek will pick you up from the airport.
Sir, would you like something to drink?
No, thanks.
Mr Baek Seon Goo should obviously be appointed...
as the next chairman.
As you know, Mr Kang...
is still coddled and overprotected by his grandmother.
That shopaholic is still an immature kid.
Mr Baek, congratulations.
Goodness, don't be silly. It's too early to say anything.
I mean, Ms Choi still has the position.
Let's drink.
Louis.
- Mother. - Louis...
Mother. Mother.
- Mother. - Ms Heo. Bring Doctor Kim.
- Hurry up. - Okay.
Mother.
I want Louis...
to inherit the company.
Where is Louis?
He's on his way to Seoul now. He should be here by the evening.
Jung Ran.
Yes.
Prepare a party to celebrate Louis' homecoming.
Make it as glamorous as possible.
Yes, I will.
- Seon Goo. - Yes, Mother.
I'll make an announcement about him inheriting the group...
at the party.
All right, everyone. We don't have much time, so please move quickly.
Ladies and gentlemen,
this airplane will be landing...
at Incheon International Airport shortly.
Please remain seated with your seat belt fastened...
until the captain turns off the fasten seat belt sign...
and the airplane comes to a complete stop.
Thank you.
Please have a look at this. He's my brother. Thank you.
He's my little brother. Please read it.
Thank you. Thank you so much.
Excuse me, Sir. Please take a look at this.
Thank you. Please have a look at this.
He's my brother. Please take a look. Thank you.
He's so handsome.
- He is, indeed. - Look at that pretty boy.
Whatever. He's just a homeless guy.
Let's go.
What's going on over there?
Synced & ripped by bozxphd Subtitles by VIU
Bok Nam!
Bok Nam.
(SHOPAHOLIC LOUIS)
He really doesn't remember anything?
That jacket is certainly my brother's.
What should we do with that guy?
You're going to abandon me here, aren't you?
I'll help you out just until I find Bok Nam.
- He's a homeless pervert. - Ouch.
I just smelled it, that's all.
You thief. Give me my money back!
- Who are you? - I'm his guardian.
- You're going to live with him? - I'm doing you a huge favour.
Can we live somewhere else?
Bok Sil! Don't abandon me. You have to come back, okay?
I'm so confused. What should I do?